smaRTtechnik

Service & Maintenance for Fiber Optic and Data Networks

With smaRTtechnik Lebek & Stawczyk GbR your fiber optic and network infrastructure in the Frankfurt / Rhein-Main area remains stable and reliable for years. We provide ongoing service, preventive maintenance and fast fault response on request.

  • Service & maintenance for fiber optic, LAN & business Wi-Fi networks
  • Custom service contracts with guaranteed response times
  • Regular inspections, documentation updates & performance optimization
  • Fault response & emergency support (24/7 optional) for critical infrastructures

Why service & maintenance is essential for your network

Fiber optic and corporate data networks are used for years, expanded over time and continuously stressed. Without ongoing maintenance, the risk of outages, undocumented changes and security issues increases significantly.

With clearly defined service and maintenance processes, we ensure your infrastructure runs reliably not only on day one — but every day. And in case of a fault, someone is available who already knows your environment.

Our service & maintenance portfolio

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Regular visual & functional inspections

At agreed intervals we check critical components of your fiber and network infrastructure — from splice trays and distribution cabinets to rack systems and active equipment.

  • Visual inspection of cabinets, racks and cable paths
  • Sample fiber measurements to identify early issues
  • Checks of cooling, ventilation & physical security
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Documentation updates & maintenance

Changes, quick fixes or expansions often result in outdated documentation. We keep your network documentation accurate and up to date.

  • Updating plans, splice lists & port assignments
  • Documenting changes in racks and distribution points
  • Preparing clean documentation for IT teams and operators
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Fault response & troubleshooting

When an outage occurs, every minute counts. With a service contract we define clear response times and escalation paths — from remote diagnosis to on-site repair.

  • Initial remote or phone assessment
  • On-site fault response in the Rhein-Main region
  • Cooperation with your IT teams and civil engineering partners
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Support during upgrades & migrations

During relocations, technology upgrades or structural changes, we ensure your fiber and network infrastructure transitions safely and without downtime.

  • Planning migration phases and switchovers
  • Temporary solutions & parallel operations
  • Final measurements and updated documentation

→ Technical measurement details can be found under “Measurement & Troubleshooting”. Messtechnik & Fehlersuche.

Service contracts tailored to your infrastructure

Every network is different. That’s why we offer flexible service contracts based on your environment’s size, criticality and available IT resources — from small office networks to large multi-site fiber infrastructures.

Basic Service

For smaller or less critical networks: annual inspections, documentation updates and defined response times during business hours.

Plus Service

For growing companies and operators: regular checkups, extended response times and support for network expansions or modifications.

Premium Service (24/7 optional)

For mission-critical environments: short response times, defined escalation processes and optional 24/7 emergency readiness.

Custom agreements

We can create a fully tailored service package aligned with your internal processes, SLAs and operational requirements.

Empfohlen

Where our service & maintenance is used most often

Municipal utilities & network operators

Ongoing maintenance of fiber routes, POP sites and distribution points — including measurements and documentation for FTTH/FTTB infrastructures.

Property owners & housing associations

Ensuring long-term stability of building entry points, riser cables and distribution cabinets — even with tenant changes and ongoing renovations.

Companies & industrial facilities

Service & maintenance for corporate networks, production sites, warehouses and data centers — including LAN, Wi-Fi and fiber backbone connections.

IT service providers & system integrators

We extend the portfolio of IT partners with specialized fiber optic services, measurements and physical infrastructure maintenance.

How we start a service & maintenance project

  1. 1

    1. Initial assessment & goal definition

    We analyze your fiber and network infrastructure, existing documentation and current challenges to define a clear starting point.

  2. 2

    2. Service concept & contract setup

    Based on the assessment we define the scope, maintenance intervals, response times and escalation paths — transparent and easy to understand.

  3. 3

    3. Initial measures & documentation cleanup

    We perform initial checks and measurements, clean up documentation and establish a solid foundation for ongoing support.

  4. 4

    4. Ongoing maintenance & reporting

    At the agreed intervals we handle inspections, documentation updates and fault response — including reports on network condition and completed work.

Your advantages with smaRTtechnik service & maintenance

  • Single point of contact: fiber optics, LAN, Wi-Fi, measurements & troubleshooting.
  • Regional proximity: fast response times in the Frankfurt / Rhein-Main area.
  • Transparent contracts: clear services, response times and escalation paths.
  • Documentation reliability: always updated network plans and port lists.
  • Long-term partnership: we know your infrastructure and help it evolve.

→ See also: Fiber Optic Deployment, Network Technology & Wi-Fi, and Measurement & Troubleshooting. Glasfaser-Ausbau, Netzwerktechnik & WLAN und Messtechnik & Fehlersuche.

FAQ – Service & Maintenance

Which regions do you offer service & maintenance in?

We support customers across the entire Frankfurt / Rhein-Main area — including Offenbach, Hanau, Rodenbach and surrounding regions.

Does the network need to be built by you to get a service contract?

No. We also take over service for networks built by other companies — provided we can perform an initial assessment and baseline measurements.

What response times do you offer for faults?

Response times are defined individually in the service contract. For critical infrastructures we offer short response times and optional 24/7 readiness.

How is service & maintenance billed?

Depending on the service model — as a monthly flat rate or combined with hourly billing for additional on-site work.

Do you work with our existing IT provider?

Yes. We collaborate with internal IT teams and external partners, taking responsibility for the physical network layer.

Want long-term stability for your network?

If you need professional maintenance for your fiber, LAN or business Wi-Fi infrastructure in the Frankfurt / Rhein-Main region, we will create a tailored service package for you.

Direktkontakt:+49 157 31685721·+49 157 82854321·info@smarttechnik.eu